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First time flyer?
Here is the guide!

We are here to help so you would have no reason to be nervous and could fully enjoy your flight.

We’ve pulled together a guide for you in which you can find what to do from the arrival to the airport to the departure itself.

Get ready for your first flight and don’t be surprised anymore!

content t2
First time flyer?
Here is the guide!

We are here to help so you would have no reason to be nervous and could fully enjoy your flight.

We’ve pulled together a guide for you in which you can find what to do from the arrival to the airport to the departure itself.

Get ready for your first flight and don’t be surprised anymore!

EAST BOHEMIAN AIRPORT a.s.
Pražská 179
Popkovice
530 06 Pardubice

Tel.: +420 466 310 150 
Fax: +420 466 310 166 
E-mail: eba@airport-pardubice.cz 

Do you have any questions? Ask us!

If you don’t want to contact us by telephone or email, we’ve got an easy solution.

Your questions, suggestions and comments can be submitted via a contact form which you can use if you click on the button below.

We will answers your messages as soon as possible.

Air Passenger Rights

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repeals Regulation (EEC) No 295/91, establishing rules on passenger protection at the above stated event in case of both scheduled and charter flights.

What to do if my flight has been cancelled or delayed?

Has your flight been cancelled or delayed? Have you been denied boarding?

  1. First, contact your airline. If this concerns disabled persons and persons with reduced mobility, contact the airport.
  2. Summarize your complaint – don’t forget to state time and number of your flight, names of the persons who assisted you in this matter, and attach copies of all documents.
  3. Make sure you keep copies of the documents and let the airline enough time for handling your complaint.

If you are not satisfied with the reply, you can submit your complaint to the national enforcement body dealing with passenger rights. If possible, make your complaints in the countries where the incident took place.

Further information on air passenger rights available in the links and leaflets below.

zrušili vám let vaše práva práva cestujících

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